Shipping Policy
At Justapaws, we make every effort to ensure your order reaches you quickly, safely, and with the utmost care.
Delivery areas
We currently deliver to mainland France and Switzerland.
Estimated delivery times
- France: 9 to 14 working days
- Switzerland: 11 to 16 working days
These times are given as an indication and may vary depending on the period (high traffic, customs, etc.).
Delivery costs
Delivery is free for all orders, with no minimum purchase, in France and Switzerland.
Order tracking
As soon as your package is shipped, you will receive a tracking link by email. If you do not receive it, remember to check your spam folder or contact us at: contact.justapaws@gmail.com
Delivery address
Please double-check that your address is correct before submitting. In the event of an error, Justapaws cannot be held responsible for any delay or loss of packages.
Problem at reception
If your package is damaged or an item is missing, please contact us within 48 hours of delivery with supporting photos. We will do our best to provide you with a prompt solution.
